I’ve been using Evernote for years now. When I switched to Mac a few months ago I noticed a problem with the Evernote client for Mac. When I would select a category for my note, it would jump to a seemingly random category regardless of what I selected. I could work around this by going back into the note and moving it to the right place, but when you’re clipping things for reference later the last thing you want to be doing is spending extra time on it.
I submitted the issue to Evernote on March 22nd and received an automated response. As a “premium member” I should get a response within 1 day. The next day I received my response with a follow-up question from a support rep. We went back and forth a few times. The support rep was unable to reproduce the issue, so I created a Jing video to show how easy it was for me to recreate. Two days after submitting, the issue was given over to QA to be reproduced. They had acknowledge my issue and were taking a look at it.
Where I get excited is less than 2 weeks after reporting my annoying but not show-stopping issue, I received an email saying:
this bug is fixed. New Mac version with bug fix will be released next week.
True to form, in a week the new release fixed the issue.
Way to go Evernote. The entire process was handled via email, but at no point did I feel like I was forgotten or ignored. The added touch of confirming it will be in the release made me feel that I had someone looking out for me.