Month: December 2009

  • Personal fulfillment through effective communication.

    Communicating your organization’s message, whether that message pertains to a sales, marketing or support function should always take your audiences needs into consideration. The problem tends to be that professionals write professionally. Now, don’t get me wrong, there is a place for technical jargon, buzzwords and catch phrases – but unless your message is specific…

  • Are you encouraging or discouraging online communication?

    When I was studying interpersonal communication at Ithaca College in the early 90s, one of the concepts we looked at was whether your environment encouraged or discouraged communication.  The terms I learned were: sociopetal (environment encourages communication) and sociofugal (environment discourages communication.) Determining if a physical environment encourages or discourages communication is a pretty straightforward…

  • Conflicting messages are not our way of thanking you-learning from apologizing

    Last Wednesday, just before Thanksgiving, I took the time to give thanks to my Dimdim customers (Dimdim web conferencing, giving thanks to you.)  I left the office later in the day to enjoy the long weekend. Everything was good and relaxing until Friday, early afternoon, when I got a call from the office.  I had…