Category Archives: Customer Service

Don’t leave them hanging, follow-up again

The question was asked on Facebook, it was easier to follow-up and continue the conversation via email. Great, the customer was helped, everything’s good, isn’t it?  Yes, but no. Did you go back and close the original conversation in some … Continue reading

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Make your chats natural

I had an experience with Comcast‘s chat support a few evenings ago that I still keep mulling over. I’m not certain how much of it was scripted vs. improvised, but it felt somewhat awkward. As someone who spends time writing … Continue reading

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Remember The Milk forgot me

When I switched to Mac, I had to give up my habit of using Outlook for managing my task list (Entourage doesn’t sync Tasks to the server and I typically have 100+ items on my lists).  After some research, I … Continue reading

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Evernote is my hero

I’ve been using Evernote for years now.  When I switched to Mac a few months ago I noticed a problem with the Evernote client for Mac.  When I would select a category for my note, it would jump to a … Continue reading

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Poor theater experience, good customer service to the rescue!

Went to see Underworld: Rise of the Lycans last weekend.  We usually watch our movies at home (via NetFlix) so going to the movie theater is a real treat.  We decided to go to CineMagic in Merrimack, NH, because of … Continue reading

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