Technology
Scripted support troubleshooting can be painful
A little rant on call centers. I just had a very frustrating experience today with a Voice Over IP (VoiP) company (I’m going to leave off their name as I like them and this is not a commentary on their service, just their support center).
My cable provider had an outage yesterday, our internet was down [...]
Jumping into the conversation? Great, now can you sustain it?
If you are going to join the conversation online, make sure you can sustain it!
Use your own email address with GMail
I’ve been using GMail as my primary mail client for some time now and have walked a number of people through these steps. For these steps to work, you will need to be able to have your email address (ie. yourname@yourdomain.com) directed to your GMail box (yourname@gmail.com).
Log in to GMail
Click Settings
Click Accounts
Click Add Another [...]
New video on Common Craft blog - Social Media in Plain English
Lee Lefever has posted another video, Social Media in Plain English on the Common Craft blog.
It takes a look at the different perspective needed for social media — “for the people, by the people.”
-k
New video on Common Craft blog - Twitter in Plain English
Of all the web technologies I interact with, Twitter (or microblogging) is the one I’ve had a hard time getting my head around. Lee Lefever at Common Craft has posted a video called Twitter in Plain English. It’s about 2.5 minutes and makes sense.
-k
