Tag: support

  • Make your chats natural

    I had an experience with Comcast‘s chat support a few evenings ago that I still keep mulling over. I’m not certain how much of it was scripted vs. improvised, but it felt somewhat awkward. As someone who spends time writing scripts for others to use when interacting with customers on the phone and via chat,…

  • Remember The Milk forgot me

    When I switched to Mac, I had to give up my habit of using Outlook for managing my task list (Entourage doesn’t sync Tasks to the server and I typically have 100+ items on my lists).  After some research, I went with Remember The Milk and signed up for a 1-year account (in January 2009)…

  • Evernote is my hero

    I’ve been using Evernote for years now.  When I switched to Mac a few months ago I noticed a problem with the Evernote client for Mac.  When I would select a category for my note, it would jump to a seemingly random category regardless of what I selected.  I could work around this by going…