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Category Archives: Customer Service
Don’t leave them hanging, follow-up again
The question was asked on Facebook, it was easier to follow-up and continue the conversation via email. Great, the customer was helped, everything’s good, isn’t it? Yes, but no. Did you go back and close the original conversation in some … Continue reading
Posted in Customer Service
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Make your chats natural
I had an experience with Comcast‘s chat support a few evenings ago that I still keep mulling over. I’m not certain how much of it was scripted vs. improvised, but it felt somewhat awkward. As someone who spends time writing … Continue reading
Posted in Customer Service
Tagged chat, conversations, customer service, online support, scripting, scripts, support
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Remember The Milk forgot me
When I switched to Mac, I had to give up my habit of using Outlook for managing my task list (Entourage doesn’t sync Tasks to the server and I typically have 100+ items on my lists). After some research, I … Continue reading
Evernote is my hero
I’ve been using Evernote for years now. When I switched to Mac a few months ago I noticed a problem with the Evernote client for Mac. When I would select a category for my note, it would jump to a … Continue reading
Poor theater experience, good customer service to the rescue!
Went to see Underworld: Rise of the Lycans last weekend. We usually watch our movies at home (via NetFlix) so going to the movie theater is a real treat. We decided to go to CineMagic in Merrimack, NH, because of … Continue reading
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